Shipping & Delivery

At PURPLE, we aim to deliver your order quickly, safely, and with complete transparency.

Order Processing
• Orders are processed within 1–3 working days after confirmation
• Orders placed on Sundays or public holidays are processed on the next working day

Delivery Timeline (Pakistan)
• Major cities: 2–4 working days
• Other cities: 3–6 working days
• Delivery times may vary during sales, holidays, or due to courier delays

Shipping Charges
• Shipping charges are calculated at checkout
• Any ongoing free delivery offers will be clearly communicated

Cash on Delivery (COD)
• COD is available nationwide
• Please ensure availability on the provided contact number to avoid delivery delays

Order Tracking
• Tracking details will be shared once your order is dispatched
• Tracking updates may take some time to reflect

Address & Delivery Responsibility
• Customers are responsible for providing accurate delivery details
• PURPLE is not responsible for delays due to incorrect or incomplete addresses

Failed Deliveries
• If delivery fails due to unavailability or refusal, re-delivery may not be guaranteed
• Additional charges may apply for re-dispatch

Delays Beyond Control
• Delivery timelines may be affected by political or national emergencies, weather conditions, public holidays, or courier issues
• We appreciate your patience in such cases

Damaged or Incorrect Orders
• If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery
• Share clear images for quick resolution
• Refer to exchanges and Returns Policy

Contact Us
📞 0328-9495720
📧 wecare@purplepk.com

We’re here to help and ensure a smooth delivery experience.