FAQs

1. ORDERS

How can I place an order?
Simply add your items to the cart, proceed to checkout, and enter your details. You can place an order as a guest — no account required.

Do I need to create an account?
No, you can checkout as a guest. Creating an account helps you track orders and save your details for faster checkout.

What payment methods do you offer?
· Cash on Delivery
· Debit / Credit Cards (VISA, MASTER)

Can I cancel or change my order?
Orders can only be modified or cancelled before dispatch. Once shipped, changes are not possible.

Why was my order cancelled?
Orders may be cancelled due to stock unavailability, incomplete details, or failed confirmation.

2. SHIPPING & DELIVERY

What are your delivery timelines?
• Major cities: 2–4 working days
• Other cities: 3–6 working days

Do you deliver nationwide?
Yes, we deliver all across Pakistan.

How can I track my order?
Once your order is dispatched, tracking details will be shared with you.

What if my order is delayed?
Delays can occur due to weather, holidays, or courier issues. We appreciate your patience.

3. EXCHANGES

Can I exchange my order?
Yes, exchanges are available in specific cases within 5 days of delivery.

What cases are eligible for exchange?
• Size issue (one-time exchange, same product)
• Wrong item, wrong size, or defective product

Are there any charges for exchange?
• Size exchange: shipping charges apply
• Our error: free exchange and shipping

Do you offer refunds?
No, we do not offer refunds. In case of defective or incorrect items, a replacement will be provided.

How do I request an exchange?
Contact us on WhatsApp at 0328-9495720 within 5 days of delivery with your order details.

4. GENERAL

How do I choose the right size?
Each product includes a size guide to help you select the best fit.

Will the product color be exactly the same as shown?
Slight variations may occur due to lighting and screen differences.

What if I receive a damaged or incorrect item?
Contact us within 5 days of delivery with images, and we’ll resolve it quickly.

Do you offer international delivery?
Yes we do, International shipping charges apply as per destination. International orders are pre-paid only.

How can I contact PURPLE?
📞 0328-9495720
📧 wecare@purplepk.com